Customer Service

Shipping & Delivery
We work hard to get your order out from Smiles.pk and to you as soon as possible. Most orders ship within one business day of the order being placed and take 3-7 business days to arrive by standard shipping, depending on where the recipient is located. You will receive a Shipping Confirmation email when your shipment leaves Smiles.pk as well as tracking information so you can monitor the shipment progress.
Returns & Replacements
Smiles.pk is pleased to offer Free shipping for returns and exchanges. Smiles.pk will refund orders purchased from Smiles within 30 days of the original purchase date.Smiles does not accept returns for damaged products. If received in any of these conditions, item(s) will be returned. Please include all original tags and packaging.
Payment
Smiles.pk Products accepts the following payment methods: Visa, Mastercard, Jazz Cash,COD and Bank Transfer..
Viewing Orders
To view the status of any order or to view open, past or pending Orders, please visit the My Account section of this website. You can see the My Account link at the top right of any page. You can see your order status by selecting "Order History" or "Invoice History" on the left navigation and search for the order in question. You will see a column titled "Order Status".
Updating Account Information
You can update your account information at any time by visiting the My Account section of the website.Select "Personal Information" to update your password. To update your billing address.